Privacy Policy

Last updated: March 2026

Overview

This Privacy Policy is a legal notice that explains how OneClick Credentials handles your personal information. It satisfies transparency requirements under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, as well as other applicable laws such as the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). This document answers your questions about: what data we collect, how we use it, who we share it with, and what rights you have over your data.

OneClick Credentials is registered as a Personal Information Controller (PIC) under the National Privacy Commission (NPC). We are committed to protecting your fundamental right to privacy as guaranteed under the Philippine Constitution and RA 10173.

Your Consent

By using OneClick Credentials, you acknowledge and agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with these terms, please do not use our platform.

We may update this policy from time to time. Continued use of our service after changes constitutes acceptance of the updated policy.

What Information We Collect

Information You Provide Directly

Full name (for document requests and identification)
Email address (for account creation and notifications)
Phone number (for SMS notifications and verification)
Student ID number (for verification with institutions)
Date of birth (for identity verification)
Current address (for document delivery if applicable)
Academic information (enrollment status, program, year level)

Payment Information

Payment data is processed directly through Xendit. We do not store your credit card or banking details on our servers. We only receive transaction confirmation and history from Xendit.

Automatically Collected Information

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited and time spent on platform
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

1.Request Processing - To process and fulfill your document requests with the school registrar
2.Identity Verification - To verify you are a legitimate student or alumni of the institution
3.Notifications - To send you email and SMS updates about your request status
4.Payment Processing - To process payments through Xendit and maintain transaction records
5.Customer Support - To respond to your inquiries and provide assistance
6.Service Improvement - To analyze usage patterns and improve our platform
7.Legal Compliance - To comply with applicable laws and regulations

Data Sharing & Third Parties

We may share your personal information with the following third parties:

School Registrar's Office

Your academic information and document requests are shared directly with the school registrar to process and fulfill your requests. This is necessary for the core functionality of our service.

Xendit (Payment Processor)

Payment transactions are processed through Xendit. They collect and process your payment information directly. We only receive confirmation of successful payments.

Email & SMS Service Providers

We use third-party services to deliver email and SMS notifications about your request status.

Legal Authorities

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, safety, or property.

We do not sell your personal information to third parties for marketing purposes.

Your Rights Under RA 10173, GDPR & CCPA

Depending on your location and applicable law, you may have the following rights. Under the Data Privacy Act of 2012 (RA 10173), as a data subject in the Philippines, you have the following rights:

Right to be Informed (Sec. 16a)

You have the right to know whether personal information pertaining to you is being, has been, or will be processed.

Right to Access (Sec. 16c)

You have the reasonable access to the contents of your personal information and how it was processed.

Right to Rectification (Sec. 16d)

You have the right to dispute the inaccuracy or error in your personal information and have it corrected.

Right to Erasure / Blocking (Sec. 16e)

You have the right to suspend, withdraw, or order the blocking, removal, or destruction of your personal information.

Right to Data Portability (Sec. 18)

You have the right to obtain a copy of your personal data in an electronic or structured format.

Right to Damages (Sec. 16f)

You have the right to be indemnified for any damages sustained due to unlawful use of your data.

Additional Rights Under GDPR & CCPA:

Right to Withdraw Consent

You can withdraw your consent for data processing at any time.

Right to Opt-Out (CCPA)

California residents can opt-out of the sale of their personal information.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged in to your account
Remember your preferences and settings
Analyze how our platform is used
Improve our services based on user behavior

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it. Specifically:

Active accounts: Data is retained as long as your account is active
After account deletion: Data is retained for up to 30 days before permanent deletion
Transaction records: Retained for 7 years for legal and accounting purposes
Log files: Retained for 12 months for security and analytics

Children's Privacy

Our service is intended for students and alumni of educational institutions, typically aged 18 and above. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

support@oneclickcredentials.com

+63 (XXX) XXX-XXXX

OneClick Credentials, [Address]

Complaints with the National Privacy Commission

If you believe your rights under RA 10173 have been violated, you may file a complaint with the National Privacy Commission (NPC). Visit privacy.gov.ph or contact the NPC at complaints@privacy.gov.ph.

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